Refund policy
Every item in this shop is printed after you order it. Nothing sits in a warehouse waiting, which is why the range can stay small and specific. It also means a returned item cannot go back on a shelf. This policy is built around that.
If something is wrong with your order
I will replace it or refund it in full. That covers:
- A printing fault: cracking, misalignment, a color that is clearly not what was shown, or ink where it should not be.
- A manufacturing fault in the item itself: a bad seam, a hole, a flaw in the dye, or the wrong item, size or color arriving.
- Damage in transit.
Email hello@smallhoursinc.com within 30 days of delivery with your order number and a photo of the problem. A photo is all I need. In almost every case I will not ask you to mail the item back, because shipping it around again helps nobody.
If you change your mind
You have thirty days from delivery. Email hello@smallhoursinc.com with your order number and I will refund you in full.
You do not need to send anything back. A printed, garment-dyed shirt cannot go back on a shelf, so posting it around again helps nobody. Keep it, pass it on, or give it to somebody it suits better.
I would still rather you got the right thing first time. The fit is boxy and generous, and it runs shorter and wider than most shirts you own, so please read the size guide before ordering.
If your package does not arrive
If tracking has not moved for 10 business days, or the estimated delivery window has passed by a week, email me. I will chase the carrier, and if it is genuinely lost I will send a replacement. Packages marked delivered but not found are worth checking with neighbors and your local post office first, because they turn up more often than not. If a package comes back to me because the address was incomplete or nobody collected it, I can resend it once you cover the return postage.
Cancellations
Orders go into production quickly. If you need to cancel or correct an address, email me within 12 hours of ordering and I will stop it if I still can. After production starts I cannot.
Refund timing
Approved refunds go back to the original payment method. I process them within 2 business days. Your bank usually takes another 5 to 10 to show it.
Your rights
Nothing here removes rights you have under the consumer law where you live. If your local law gives you more than this policy does, your local law wins.
Questions before you buy are always welcome. Email hello@smallhoursinc.com. That inbox is me.